Freedom of Information

Access to Information under the Freedom of Information Act and Environmental Information Regulations

As HS2 Ltd is a public authority we are subject to the Freedom of Information Act 2000 and the Environmental Information Regulations 2004. These laws aim to make information held by public authorities more accessible to the public and allow individuals and companies to request a wide variety of material.

For more information on Freedom of Information (FOI) and the Environmental Information Regulations (EIR), please visit the Information Commissioner’s Office (ICO) website


If you can not find the information you are looking for on the HS2 Ltd or Department of Transport websites, please contact us making sure your request:

  • Is made in writing by letter or by email;
  • Includes up-to-date contact details for you; and
  • Provides enough information for HS2 Ltd to identify the information sought.

Please note that we will usually respond to your request for information in the same format as the original request. You can find contact details for HS2 Ltd in our 'Contact Us' section

Though under EIR you may make a verbal request for information, we recommend that you make the request in writing so that there is no ambiguity over the information you are requesting.

We may publish information provided in response to requests on our website, but would remove any personal details.

Requests will be handled within the Statutory Time Limit (STL) of 20 working days as set out in the Act and Regulations. The STL usually starts from the day the request is received by HS2 Ltd. Where a decision may take longer, you will be informed and given the reason for the delay.

Please be as specific as possible with your request and remember that you must provide up-to-date contact details for where you would like the information to be sent. HS2 Ltd cannot be held liable for information not reaching you due to incorrect or out-of-date contact details accompanying your request for information.


Although you may make a request for access to information that we hold, there are some exemptions or exceptions under FOI and EIR which may result in us being unable to provide it. If we decide that we can not release the information requested, we will explain the exemption or exception used and our reasons.


Unless you are asking for information available on our website to be provided in paper format, we do not usually charge for requests for information. However, we can refuse to supply the information if the costs exceed GBP450 (for FOI requests) or are excessive (for EIR requests). Full details of when and how we would apply this distinction can be found on the Information Commissioner’s Office (ICO) website


If you are not satisfied with the response you have received, you have the right to appeal. On receipt of an appeal, arrangements will be made for an internal review to be carried out and you will be notified of the review decision in writing. It is therefore necessary that you supply us with correct and up-to-date contact details so we are able to get in touch with you during the process.

Complaints will usually be acknowledged within 24 hours of receipt and you will be informed of a target date for determination. They will be completed promptly and within 40 working days under EIR. There are no Statutory Time Limits under FOI for the internal review process but we aim to provide a reply within 40 working days.

Complaints received more than 40 working days after the initial decision will not be considered.

If you are still not satisfied with our reply then you can take your complaint further by contacting the Information Commissioner’s Office

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