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The HS2 Helpdesk remains operational all day, every day.

Contact us

You can contact the Helpdesk by:

How we will help

When contacting the Helpdesk our Community Engagement Advisors will try to answer your questions straight away. However, there may be occasions where we need a bit of help from our specialist or technical teams to get the answers you need.

We aim to acknowledge all enquiries within 2 working days, providing you with a unique reference number. If we can’t answer your questions straight away we’ll look to do so within 20 working days, or sooner where possible. In some instances enquiries may take longer than this to resolve. If this is the case we’ll keep you informed as the matter progresses.

How to complain

Our complaints process ensures that we deal with all complaints efficiently and in the most appropriate way.

Find out more

Additional information

Compliments and Comments

We welcome any feedback that will help us improve our service. You may want to tell us about a positive experience in your area – we will record this as a compliment. Or you can tell us your views and opinions about how we are building the railway, and we will record that as a comment. To find out more, take a look at our feedback booklet.

Contacting the Independent Commissioners

There are two independent commissioners who hold HS2 Ltd to account for different parts of the project. These are the Residents’ Commissioner and the Construction Commissioner. You can read our Residents’ Charter and get more information on the roles of the independent commissioners and how to contact them in our In your area section of the website.

Freedom of information (FOI) request

You can request information from HS2 Ltd under the Freedom of Information Act by making a request in writing.  To find out more, refer to Requesting Information on our publication scheme.

Information about our property assistance schemes

We have a wide range of support for people who may be affected by HS2. This includes a number of property assistance schemes for those living close to the railway and lots of information about how we access or acquire land needed to build the railway. You can find out if your property may be affected by contacting the HS2 Helpdesk and requesting a property search.

Journalist enquiries

For enquiries from accredited journalists, contact the HS2 Ltd press office via email on [email protected] or by calling 020 7944 6149.

For any enquiries in the evening, at weekends or bank holidays, please use the press office out-of-hours number: 020 7944 0550.

Visit the Media section of this website to view all our press notices.

Publication Scheme

Our Publication Scheme is designed to give everyone routine access to information relating to HS2 Ltd. and the project.  It sets out the types of information we publish, the way we publish it and if you will need to pay a charge to see it. For information about the scheme we recommend you see our Publication Scheme.

Recruitment enquiries

At the peak of construction, we will need 30,000 people to design and build HS2, including 2,000 apprentices. For information about a career at HS2 or for information about jobs and training opportunities in our supply chain we recommend you visit our Jobs and Skills section of this website.

Respectful conversations

We will continue to give those who are impacted by our work a chance to voice their concerns so we can listen and try to help. Our staff will always behave respectfully so please respect our staff and others in return.

Our mutual respect statement

One of HS2’s guiding principles is to respect people and respect places as we build HS2. We know that planning and building the railway disrupts the lives of local people. We will work hard to minimise disruption as much as we can.

Respect is one of our core values. In line with our Community Engagement Strategy, we will work continuously to build trust and create opportunities for two-way conversations with all those who are impacted by our work. We will always behave in a respectful manner and in return we expect the same. We will not tolerate behaviour that creates an intimidating, abusive or offensive environment which undermines the safety or wellbeing of our staff and of others. If we feel behaviour is unreasonable, we will take appropriate steps to address the situation.

Equally, if you feel our behaviour falls short of our commitment to be respectful, please let us know directly via our Helpdesk, which is available all day, every day.

Small claims scheme

HS2 has an evidence-led Small Claims Scheme for damage caused to property by HS2 works. If you think you have a damage claim related to HS2, please contact our Helpdesk, who can register your claim and give further information.

Whistleblowing

HS2 Ltd is committed to a working environment based on our four values of respect, leadership, integrity and safety. Everyone who works on the HS2 Project is responsible for reporting any concerns when they believe that something is wrong. HS2 Ltd seeks to maintain high standards of business behaviour and to act ethically and with integrity in everything we do. You are encouraged to raise an anonymous concern in confidence, using either of the following two methods:

Keep informed

  • Join our mailing list

    If you would like to receive email updates about the HS2 project, how it’s being planned and constructed.

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  • Safe at heart

    Safe at Heart brings together our framework for health and safety at HS2.

    Find out more