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The independent Construction Commissioner’s role is to mediate in unresolved disputes between the project and individuals or bodies. The first point of contact for any enquiries relating to High Speed Two (HS2) is its Helpdesk:

HS2 helpdesk

High Speed Two (HS2) Ltd
Two Snowhill
Snow Hill Queensway

Birmingham
B4 6GA

The helpdesk team are unable to transfer calls internally to HS2 Ltd members of staff.

The Commissioner also reports on his activities and reports making recommendations to HS2 Ltd on how numbers of complaints may be minimised or reduced. The Commissioner will also act as an arbitrator for the Small Claims Scheme in the event that a dispute cannot be resolved through the normal process.

The Commissioner’s role will be publicised to areas along the route (Phase One). This will include making information available to local elected representatives, councils and relevant public services such as libraries and Citizens’ Advice Bureaux.

The Construction Commissioner can be contacted by email on complaints@hs2-cc.org.uk.

For further information you can visit the dedicated Construction Commissioner website.

Construction Commissioner reports

  1. Doc

    HS2 Commissioner's report 1

    • External document,
    • 3 pages
  2. Doc
  3. Doc

Reponse to Construction Commissioner's report

  1. Doc
  2. Doc

Collection history

Published:
14/09/2016
Updated:
03/11/2017
Activity:
24/07/2017 12:00 am
Commissioner's reports 1 and 2 added.
14/09/2017 12:00 am
HS2 response to Construction Commissioner's reports 1 and 2 added
03/11/2017 12:00 am
Collection updated to include HS2 response to 3rd Construction Commissioner's report