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Unreasonable, Disproportionate and Persistent Complaints Policy

This policy explains how we will manage unreasonable complaints.

In most cases, complaints can be dealt with quickly and efficiently. On occasions, the behaviour of some complainants can make investigating and resolving a complaint difficult, unnecessarily time consuming, distracting and wasting publicly funded resources.

We do not expect our staff to tolerate behaviour that is intimidating, abusive or offensive, or disproportionate to the point that contact hinders consideration of their, or other people’s, complaints. If we feel any behaviour is unreasonable, we will take appropriate steps to address the situation.


Document history

2 July 2020
2 July 2020