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Accessibility statement for HS2.org.uk

This website is run by HS2 Ltd. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours and contrast levels;
  • zoom in up to 300% without the text spilling off the screen;
  • navigate most of the website using just a keyboard;
  • navigate most of the website using speech recognition software;
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver); and
  • skip to the main content when using a screen reader or just a keyboard.

We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Stations on Route map lack text description and work poorly with screen readers (we have made a described version of the route map).
  • Some videos lack audio description, captions or audio.
  • PDF documents lack structure and work poorly with screen readers.
  • Stations on Route map don’t shift focus to the right place when activated.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact our Helpdesk.

Email: [email protected]
Freephone: 08081 434 434
Minicom: 08081 456 472

Alternatively you can write to us at:

HS2 Community Hub
High Speed Two (HS2) Ltd
Two Snowhill
Snow Hill Queensway
Birmingham
B4 6GA

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Helpdesk on 08081 434 434.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

  • Minicom: 08081 456 472

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

High Speed Two (HS2) Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance’s listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some videos do not have an alternative audio description, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Disproportionate burden

Alternative audio tracks for videos

Whilst all of our videos now contain captions, our videos do not contain an alternative, descriptive audio track. For example, an audio track describing what’s happening in the video rather than captions of the script.

Our videos are hosted on YouTube which does not yet support more than one audio track.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value)

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested in March 2019. The test was carried out by the Digital Accessibility Centre (DAC).

What we’re doing to improve accessibility

We are constantly reviewing and monitoring our website and content to ensure it meets the latest accessibility standards. We test our website annually with the DAC to check for areas of improvement or non-compliance. They produce a detailed report for us. Our website agency has a dedicated accessibility expert who then reviews this report and makes recommendations accordingly.

This statement was prepared in September 2019.