Accessibility statement for HS2.org.uk
For example, that means you should be able to:
- change colours and contrast levels;
- zoom in up to 300% without the text spilling off the screen;
- navigate most of the website using just a keyboard;
- navigate most of the website using speech recognition software;
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver); and
- skip to the main content when using a screen reader or just a keyboard.
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Stations on Route map lack text description and work poorly with screen readers (we have made a described version of the route map).
- Stations on Route map don’t shift focus to the right place when activated.
- Some videos lack audio description, captions or audio.
- PDF documents lack structure and work poorly with screen readers.
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact our Helpdesk.
Email: [email protected]
Freephone: 08081 434 434
Minicom: 08081 456 472
Alternatively you can write to us at:
HS2 Community Hub
High Speed Two (HS2) Ltd
Snow Hill Queensway
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Helpdesk on 08081 434 434.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
- Minicom: 08081 456 472
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us.
Technical information about this website’s accessibility
High Speed Two (HS2) Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance’s listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non compliance with the accessibility regulations
Some videos do not have an alternative audio description, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
Alternative audio tracks for videos
Whilst all of our videos now contain captions, our videos do not contain an alternative, descriptive audio track. For example, an audio track describing what’s happening in the video rather than captions of the script.
Our videos are hosted on YouTube which does not yet support more than one audio track.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value)
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
How we tested this website
This website was last tested in March 2020. The test was carried out by the Digital Accessibility Centre (DAC).
What we’re doing to improve accessibility
We are review and monitor our website and its content to ensure it meets the latest accessibility standards. We test our website annually with the DAC to check for areas of improvement or non-compliance. They produce a detailed report for us. Our website agency has a dedicated accessibility expert who then reviews this report and makes recommendations accordingly.
For example we have recently made a number of improvements to our interactive map including:
- increasing the minimum height of the map, to provide more vertical space when the browser is zoomed;
- adjusting the secondary navigation to prevent it from overlapping the map and obscuring the filter and search buttons on smaller screens; and
- moving the link to the text-version of the map so it is not obscured by the filter and search buttons on smaller screens.
This statement was updated in September 2020.