Go to content

Our policies and procedures

You can see the information we hold in registers and on lists that relate to the functions of HS2 Ltd.

Conduct of business

Anti-Fraud and Anti-Bribery Policy

All our Board members, our staff and the industry partners who work with us, must act honestly, with integrity and help to safeguard the public money for which they are responsible.

This policy outlines our objectives on fraud and bribery.

Business Continuity Policy

This policy sets out the principles of how we will continue our activities during disruptive incidents.

We are committed to publish in the near future.

Addition information may be added but not timetabled.

Environmental Policy

This policy describes our goal to deliver the environmental benefits of the HS2 project.

You can read about how we will manage environmental impact, through the design, construction and operation of the railway.

This is updated bi-annually.

HS2 circular economy principles, 2017

You can read about our vision for sustainable economic growth for the UK.

We aim to keep the resources we have in use, in good repair, for as long as possible.

This is a standalone publication.

Information and Cyber Security Policy

In this policy we explain our duties to protect our information while maintaining access to, as well as the integrity of our systems.

This is updated annually.

Information Management Policy

We commission, hold, share and use huge quantities of complex information. To deliver the HS2 project we need to manage our information effectively and efficiently.

This document sets out how we do this.

We are committed to publish in the near future.

Addition information may be added but not timetabled.

Quality Policy

In this policy you can read about our way working which will enable us to deliver the HS2 project in an efficient and effect manner.

This is updated bi-annually.

Social media policy

Sustainability Policy

Customer service

How to complain process

Unreasonable, Disproportionate and Persistent Complaints Policy

In most cases, complaints can be dealt with quickly and efficiently. On occasions, the behaviour of some complainants can make investigating and resolving a complaint difficult, unnecessarily time consuming, distracting and wasting publicly funded resources.

We do not expect our staff to tolerate behaviour that is intimidating, abusive or offensive, or disproportionate to the point that contact hinders consideration of their, or other people’s, complaints. If we feel any behaviour is unreasonable, we will take appropriate steps to address the situation. For more information please see our Unreasonable, Disproportionate and Persistent Complaints Policy.

Learning Legacy Policy

Our policy explains how we will create and develop our Learning Legacy programme to demonstrate our approach to good practice, innovation and the lessons learned from the HS2 programme.

We are committed to publish in the near future.

Addition information is expected but not timetabled.

Equality and diversity

Equality, Diversity and Inclusion Policy: HS2 Phase One information paper G5

We want to have a culture of equality, diversity and inclusion in our workforce and across HS2 project.

In this policy we set out how this will be done through our planning, design, construction and operations.

Equality scheme

Equality, Diversity and Inclusion annual reports

This report shows you how we comply with our public sector equality duties.

It includes equality, diversity and inclusion data on our workforce and details of our EDI work across all areas of the HS2 project.

This is updated annually.

HS2 services

Claimant’s Professional Fee Policy and Procedure

Residents, small businesses and rural landowners who are affected by the HS2 project may need access to professional advice and can apply for help.

This policy sets out the process.

Addition information may be added but not timetabled.

Environmental minimum requirements for HS2 Phase 2a

This draft document explains the minimum requirements which the HS2 Project must met.

You can read about our construction practice and the controls on planning, heritage and the environment.

Addition information may be added but not timetabled.

Environmental minimum requirements for HS2 Phase One

This document explains the minimum requirements which the HS2 Project must met.

You can read about our construction practice and the controls on planning, heritage and the environment.

Health and Safety Policy

This policy sets out our vision, leadership and commitment to health, safety and well-being.

Our goal is to create a railway designed, built and operated to world-class standards; building a culture where, ‘Safety is caring for our workforce, our passengers and the public, by creating an environment where no one gets hurt’.

This is updated bi-annually.

HS2 Phase 2 land access agreements

We need access to land to carry out investigations and surveys on land adjoining the proposed railway routes.

These are the template access agreements which we issue to landowners and occupiers on land along the Phase 2a and Phase 2b route.

Addition information may be added but not timetabled.

Open data policy

This policy statement sets out our commitment to making public data easily available under the Government’s Transparency Agenda.

We are committed to publish in the near future.

This is updated bi-annually.

Recruiting and employing staff

Careers with our supply chain

Drugs and alcohol statement

The misuse of alcohol and drugs can have life altering impacts on the individual, their families and those they interact with. This policy sets out how we will manage drug and alcohol risks to secure the safety of our workforce and those that may be impacted by our activities.

HS2 Careers

Trade Union facility time agreement

We are committed to publish in the near future.

Records management and personal data

Corporate Privacy Notice

Data Protection Policy

This policy sets out how we will collect, use and destroy the personal data we manage.

We are committed to publish in the near future.

This is updated bi-annually.

Driver risk assessment privacy notice

HS2 Helpdesk Privacy Notice

House of Lords Petitioning Privacy Notice

To meet our duties under the High-Speed Rail (West Midlands – Crewe) Bill, we consider and respond to petitions put forward against the proposals.

This privacy notice tells you what we will do with your personal information when you use submit a petition.

This is a standalone publication.

Phase One Implementation of Act powers privacy notice

This privacy notice tells you what will be done with your personal information when we implement the powers contained in the High-Speed Rail (London – West Midlands) Act 2017.

This includes collecting and processing personal data for serving notices to enter, possess or acquire land or rights over land.

Addition information may be added but not timetabled.

Phase 2 Preparation of Hybrid Bill activities privacy notice

This privacy notice tells you what to expect us to do with your personal data when we prepare the Hybrid Bill for its journey through Parliament.

This includes handling personal data for securing access to land, the preparation and the service of notices.

Addition information may be added but not timetabled.

 

Primary Programme Privacy Notice

This privacy notice tells you what to expect us to do with your personal information when you use the Primary Programme on Zoom Rail platform.

We are committed to publish this in the near future.

Addition information may be added but not timetabled.

Skills Events Register of Interest Privacy Notice

People attending careers events can register so that we can keep them informed about future opportunities. These include apprenticeships and work experience. This explains what we will do with your personal information when you sign up.

This is updated annually.

Vehicle Monitoring System Privacy Notice

This privacy notice tells you what to expect us to do with your personal information when you use the Vehicle Monitoring System.

We are committed to publish in the near future.

Addition information may be added but not timetabled.

Work experience agreement and permission form

You can keep up to date about future work experience opportunities by registering with us.

This explains what we will do with your personal information when you sign up.

We are committed to publish in the near future.

This is updated annually.

You may also be interested in