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Design vision for Interchange station in Solihull.

Travelling on HS2 will set new standards for customer experience

Everything: our trains, our stations and our online systems, are being designed around the needs of the people who will use them.

That includes not only passengers, but station visitors, staff, local communities and businesses.

We'll improve access for everyone regardless of age or mobility.

The HS2 customer experience won’t just be about the railway.

Learn more about the HS2 Design vision.

It covers the whole journey from planning, booking seats, and navigating the stations and platforms; to boarding, the experience and services on the train, and connections or onward travel.