Document:

Community Engagement Progress Report: July 2019 to December 2019

This report draws on a number of case studies of activity during this half of this year, along with currently available data such as from the help desk (number of enquiries, complaints, etc.), funding awarded and the events we have held.

We will be publishing these reports on a 6 monthly basis. These reports will provide transparency about our performance, help us to continuously learn and improve, and show how well we and our contractors are performing across a range of indicators such as how well we handle enquiries and complaints.