Independent HS2 Commissioner
How does the commissioner help
We will tell you about the latest work on HS2. This includes making sure you know what to expect and when to expect it, as well as how we can help you.
In April 2025, the roles of the HS2 Construction Commissioner and HS2 Residents’ Commissioners were combined. They hold us and the supply chain accountable during the planning and construction of the railway. They are responsible for dealing with cases where responses to complaints are considered unsatisfactory or remain unresolved.
Robert Herga
Residents’ and Construction Commissioner
Residents’ and Construction Commissioner
The independent Residents’ and Construction Commissioner oversees and monitors our Community Engagement Strategy. They are responsible for:
- Making sure we fulfil our commitments to you.
- Providing independent decisions and/or mediation on any unresolved construction-related disputes between HS2 Ltd and individuals or bodies.
- Providing advice to members of the public on making a complaint about construction. Acting as an arbitrator for the Small Claims Scheme.
- Providing independent scrutiny and produces regular reports, publicly outlining their views and recommendations to HS2 Ltd and the Department for Transport.
- Meeting regularly with HS2 Ltd’s senior leadership to raise any concerns or emerging trends across the project.
The commissioner intervenes in unresolved land and property disputes as an objective and independent voice, focusing on timely settlement to save costs on both sides.
Find out more about the commissioner and the role
You can find the commissioner’s report and our responses at www.gov.uk/independent-hs2-commissioner