Policies and procedures
How our policies were developed
Our policies for the construction of the railway were developed before and during the Parliamentary stage of the HS2 hybrid bill. Our policies are are available in Information Papers submitted to Parliament.
View a downloadable copy of the HS2 Phase One (London to West Midlands) Information Papers.
Our corporate policies
Fraud, Bribery and Corruption
We have an Anti-Fraud and Anti-Bribery Policy which requires board members, staff, industry partners and third parties who act on our behalf to behave honestly and with integrity and to safeguard the public resources they are responsible for at all times.
We have a zero-tolerance approach to all misconduct, fraud or bribery.
View a downloadable copy of our Fraud, Bribery and Corruption Policy.
Environmental
Our Environmental Policy sets out our framework for environmental protection and management for HS2 and its operations.
View a downloadable copy of our Environmental Policy.
Equality, Diversity and Inclusion
Our Equality, Diversity and Inclusion policy sets out our commitment to developing, maintaining and supporting a culture of equality, diversity and inclusion in its workforce and in the planning, design, construction and operation of HS2.
View a downloadable copy of our Equality Diversity and Inclusion Policy.
External Social Media
Our External Social Media Policy explains our approach to letting people know about the construction and operation of the railway. We create content for our social media channels that will get people interested in the opportunities HS2 will bring, and to maintain the reputation of HS2.
View a downloadable copy of our External Social Media Policy.
Health and Safety
Our Health and Safety policy explains our vision, leadership and commitment to health, safety and wellbeing.
View a downloadable copy of our Health and Safety Policy.
Modern Slavery and Human Trafficking
We’ve taken action to address the risks of slavery and human trafficking taking place in any part of its supply chain, and our Modern Slavery Statement is made pursuant to section 54(1) of the Modern Slavery Act 2015.
View a downloadable copy of our Modern Slavery and Human Trafficking Statement Corporate Policy.
Privacy Notice
Our Privacy Notice explains how we will collect, hold, retain, process and disclose personal information about individuals.
View a downloadable copy of our Privacy Notice Policy.
Open data
Our Open Data policy explains our commitment to making public data easily available under the Government’s Transparency Agenda.
View a downloadable copy of our Open Data Policy.
Quality
Our Quality policy explains our ways of working that help us to deliver the programme in an efficient and effective manner.
View a downloadable copy of our Quality Policy.
Speak Out
Our ‘Speak Out’ policy sets out how staff, contractors and others (including members of the public) can raise concerns, without fear of victimisation, when they believe something is wrong.
View a downloadable copy of our ‘Speak Out’ Policy.
Sustainability
Our Sustainability policy explains our ambition to build the most sustainable high-speed railway in the world.
View a downloadable copy of our Sustainability Policy.
Unreasonable, Disproportionate and Persistent Complaints
Our Unreasonable, Disproportionate and Persistent Complaints policy explains how we manage unreasonable complaints.
Most complaints can be dealt with quickly and efficiently. On occasions, the behaviour of some complainants can make investigating and resolving a complaint difficult. This can be unnecessarily time consuming, distracting and waste public money. If we feel any behaviour is unreasonable, we take appropriate steps to address the situation.
View a downloadable copy of our Unreasonable, Disproportionate and Persistent Complaints Policy.
Complaints procedure
We understand that constructing HS2 will impact the lives of thousands of people across the country. While we collaborate with numerous contractors and partners to deliver work on our behalf, we remain committed to conducting ourselves appropriately and minimising disruption wherever feasible. However, if you experience dissatisfaction with any aspect of our operations, or with any activities undertaken by companies working on our behalf, we encourage you to raise your concerns with us. We will categorise and address all such concerns as formal complaints.
Our established complaints framework ensures that your concerns are directed to the appropriate specialist teams and resolved with maximum efficiency. We strongly encourage you to follow this structured process to ensure optimal outcomes for all parties involved.
Where our standard complaints procedure may not adequately address your specific circumstances, we reserve the option to implement tailored complaint services, including face-to-face consultations to discuss your concerns directly. Additionally, we may expedite the complaints timeline where circumstances warrant such action.
We recommend visiting How to complain for detailed guidance.
Temporary rehousing and prolonged disruption scheme
We may cause disruption to people who live and work near the route of HS2. We’re doing all we can to keep this to a minimum, such as reducing construction-related noise and vibration. We consider the time of day we carry out construction work and how we can best use ‘quiet’ equipment. Where these steps aren’t enough, we’ll offer you noise insulation in the form of secondary glazing.
However, there may be occasions where we need to do more for you. This guide describes the options available through temporary rehousing or the prolonged disruption compensation scheme.
We recommend visiting our Temporary rehousing and prolonged disruption compensation scheme for detailed guidance.
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