Our helpdesk aim to respond quickly and efficiently

We acknowledge all enquiries within 2 working days

Contact us

Our Community Engagement Advisors are available through the Helpdesk to provide immediate responses to your enquiries wherever possible.

In cases requiring specialist or technical expertise, we will engage our relevant teams to ensure you receive comprehensive and accurate information.

We acknowledge all enquiries within 2 working days, providing a unique reference number for tracking purposes. Where immediate responses are not possible, we aim to provide full responses within 20 working days, or sooner where feasible. Complex enquiries may require extended timeframes, and we will maintain regular communication to keep you informed of progress throughout the resolution process.

You can contact the Helpdesk by:

Freephone (UK): 08081 434 434
Minicom: 08081 456 472
Email: [email protected]
Webform: Complete our online form

Additional information

Compliments and Comments

We actively welcome feedback that enables us to enhance our service delivery. Positive experiences within your area are recorded as compliments, while your views and opinions regarding railway construction are documented as comments. Our comprehensive approach to feedback is detailed in our feedback booklet.

Independent HS2 Commissioner

An independent Residents’ and Construction Commissioner was appointed in July 2025 to hold HS2 and our supply chain accountable during the planning and delivery of the railway. They are responsible for handling instances where responses to complaints are considered unsatisfactory or remain unresolved. 

Find out more

Property assistance schemes

We have a wide range of support for people who may be affected by HS2. This includes a number of property assistance schemes for those living close to the railway and lots of information about how we access or acquire land needed to build the railway. You can find out if your property may be affected by contacting the HS2 Helpdesk and requesting a property search.

Publication scheme

Our Publication Scheme is designed to give everyone routine access to information relating to HS2 Ltd. and the project.  It sets out the types of information we publish, the way we publish it and if you will need to pay a charge to see it. You can request information from HS2 Ltd under the Freedom of Information Act by making a request in writing.  To find out more, refer to Requesting Information on our publication scheme.

Respectful conversations

One of HS2’s guiding principles is to respect people and respect places as we build HS2. We know that planning and building the railway disrupts the lives of local people. We will work hard to minimise disruption as much as we can.

Respect is one of our core values. In line with our Community Engagement Strategy, we will work continuously to build trust and create opportunities for two-way conversations with all those who are impacted by our work. We will always behave in a respectful manner and in return we expect the same. We will not tolerate behaviour that creates an intimidating, abusive or offensive environment which undermines the safety or wellbeing of our staff and of others. If we feel behaviour is unreasonable, we will take appropriate steps to address the situation.

Equally, if you feel our behaviour falls short of our commitment to be respectful, please let us know directly via our Helpdesk, which is available all day, every day.

Small claims scheme

HS2 has an evidence-led Small Claims Scheme for damage caused to property by HS2 works. If you think you have a damage claim related to HS2, please contact our Helpdesk, who can register your claim and give further information.

Whistleblowing

HS2 Ltd maintains a working environment anchored in our four core values: respect, leadership, integrity and safety. All project personnel are responsible for reporting concerns when standards may be compromised. We are committed to maintaining exemplary business conduct and ethical practices across all operations. Anonymous concerns can be reported confidentially through: