Policies and procedures
How our policies were developed
Our policies for the construction of the railway were developed before and during the Parliamentary stage of the HS2 hybrid bill. Our policies are are available in Information Papers submitted to Parliament.
View a downloadable copy of the HS2 Phase One (London to West Midlands) Information Papers.
Our policies
We’re a publicly funded organisation. That means we’re open about how we work and the standards we hold ourselves to. These policies set out our commitments across every part of our organisation.
Read our policies
Fraud, Bribery and CorruptionWe have an Anti-Fraud and Anti-Bribery Policy which requires board members, staff, industry partners and third parties who act on our behalf to behave honestly and with integrity and to safeguard the public resources they are responsible for at all times.
We have a zero-tolerance approach to all misconduct, fraud or bribery.
Download our Fraud, Bribery and Corruption Policy.
Download our Counter Fraud, Bribery and Corruption Strategy Overview 2026 – 2029.
EnvironmentOur environmental policy sets out how we protect and manage the environment as we build and operate the railway.
Equality, diversity and inclusionWe’re committed to building and maintaining a culture where everyone is treated fairly. Our policy covers our workforce and the way we plan, design, build and operate HS2.
External social mediaOur social media policy explains how we use our channels to keep people informed about construction and the opportunities HS2 will bring. We create content that builds public interest and maintains trust in the project.
Health and safetySafety is our priority. Our health and safety policy sets out our vision and commitment to the health, safety and wellbeing of everyone connected to the project.
Modern Slavery and Human TraffickingWe take active steps to identify and address the risks of slavery and human trafficking in our supply chain. Our statement is made under section 54(1) of the Modern Slavery Act 2015.
Download our Modern Slavery and Human Trafficking Statement.
Privacy noticeOur privacy notice explains how we collect, hold, use and share personal information about individuals.
Open dataWe’re committed to making public data easy to access. Our open data policy explains how we meet the government’s transparency requirements.
QualityOur quality policy explains how we work to build the railway efficiently and effectively.
Speak OutIf you see something that concerns you, we want to hear about it. Our Speak Out policy explains how staff, contractors and members of the public can raise concerns freely, without fear of any negative consequences.
SustainabilityWe’re committed to building the most sustainable high-speed railway in the world. Our sustainability policy sets out how we aim to achieve that.
Unreasonable and persistent complaintsMost complaints can be resolved quickly. But when someone’s behaviour makes it hard to investigate or resolve a complaint fairly – and wastes public money in the process – we take steps to manage the situation. Our policy explains how we do that.
We have an Anti-Fraud and Anti-Bribery Policy which requires board members, staff, industry partners and third parties who act on our behalf to behave honestly and with integrity and to safeguard the public resources they are responsible for at all times.
We have a zero-tolerance approach to all misconduct, fraud or bribery.
Download our Fraud, Bribery and Corruption Policy.
Download our Counter Fraud, Bribery and Corruption Strategy Overview 2026 – 2029.
Our environmental policy sets out how we protect and manage the environment as we build and operate the railway.
Equality, diversity and inclusionWe’re committed to building and maintaining a culture where everyone is treated fairly. Our policy covers our workforce and the way we plan, design, build and operate HS2.
External social mediaOur social media policy explains how we use our channels to keep people informed about construction and the opportunities HS2 will bring. We create content that builds public interest and maintains trust in the project.
Health and safetySafety is our priority. Our health and safety policy sets out our vision and commitment to the health, safety and wellbeing of everyone connected to the project.
Modern Slavery and Human TraffickingWe take active steps to identify and address the risks of slavery and human trafficking in our supply chain. Our statement is made under section 54(1) of the Modern Slavery Act 2015.
Download our Modern Slavery and Human Trafficking Statement.
Privacy noticeOur privacy notice explains how we collect, hold, use and share personal information about individuals.
Open dataWe’re committed to making public data easy to access. Our open data policy explains how we meet the government’s transparency requirements.
QualityOur quality policy explains how we work to build the railway efficiently and effectively.
Speak OutIf you see something that concerns you, we want to hear about it. Our Speak Out policy explains how staff, contractors and members of the public can raise concerns freely, without fear of any negative consequences.
SustainabilityWe’re committed to building the most sustainable high-speed railway in the world. Our sustainability policy sets out how we aim to achieve that.
Unreasonable and persistent complaintsMost complaints can be resolved quickly. But when someone’s behaviour makes it hard to investigate or resolve a complaint fairly – and wastes public money in the process – we take steps to manage the situation. Our policy explains how we do that.
We’re committed to building and maintaining a culture where everyone is treated fairly. Our policy covers our workforce and the way we plan, design, build and operate HS2.
Our social media policy explains how we use our channels to keep people informed about construction and the opportunities HS2 will bring. We create content that builds public interest and maintains trust in the project.
Health and safetySafety is our priority. Our health and safety policy sets out our vision and commitment to the health, safety and wellbeing of everyone connected to the project.
Modern Slavery and Human TraffickingWe take active steps to identify and address the risks of slavery and human trafficking in our supply chain. Our statement is made under section 54(1) of the Modern Slavery Act 2015.
Download our Modern Slavery and Human Trafficking Statement.
Privacy noticeOur privacy notice explains how we collect, hold, use and share personal information about individuals.
Open dataWe’re committed to making public data easy to access. Our open data policy explains how we meet the government’s transparency requirements.
QualityOur quality policy explains how we work to build the railway efficiently and effectively.
Speak OutIf you see something that concerns you, we want to hear about it. Our Speak Out policy explains how staff, contractors and members of the public can raise concerns freely, without fear of any negative consequences.
SustainabilityWe’re committed to building the most sustainable high-speed railway in the world. Our sustainability policy sets out how we aim to achieve that.
Unreasonable and persistent complaintsMost complaints can be resolved quickly. But when someone’s behaviour makes it hard to investigate or resolve a complaint fairly – and wastes public money in the process – we take steps to manage the situation. Our policy explains how we do that.
Safety is our priority. Our health and safety policy sets out our vision and commitment to the health, safety and wellbeing of everyone connected to the project.
We take active steps to identify and address the risks of slavery and human trafficking in our supply chain. Our statement is made under section 54(1) of the Modern Slavery Act 2015.
Download our Modern Slavery and Human Trafficking Statement.
Privacy noticeOur privacy notice explains how we collect, hold, use and share personal information about individuals.
Open dataWe’re committed to making public data easy to access. Our open data policy explains how we meet the government’s transparency requirements.
QualityOur quality policy explains how we work to build the railway efficiently and effectively.
Speak OutIf you see something that concerns you, we want to hear about it. Our Speak Out policy explains how staff, contractors and members of the public can raise concerns freely, without fear of any negative consequences.
SustainabilityWe’re committed to building the most sustainable high-speed railway in the world. Our sustainability policy sets out how we aim to achieve that.
Unreasonable and persistent complaintsMost complaints can be resolved quickly. But when someone’s behaviour makes it hard to investigate or resolve a complaint fairly – and wastes public money in the process – we take steps to manage the situation. Our policy explains how we do that.
Our privacy notice explains how we collect, hold, use and share personal information about individuals.
We’re committed to making public data easy to access. Our open data policy explains how we meet the government’s transparency requirements.
QualityOur quality policy explains how we work to build the railway efficiently and effectively.
Speak OutIf you see something that concerns you, we want to hear about it. Our Speak Out policy explains how staff, contractors and members of the public can raise concerns freely, without fear of any negative consequences.
SustainabilityWe’re committed to building the most sustainable high-speed railway in the world. Our sustainability policy sets out how we aim to achieve that.
Unreasonable and persistent complaintsMost complaints can be resolved quickly. But when someone’s behaviour makes it hard to investigate or resolve a complaint fairly – and wastes public money in the process – we take steps to manage the situation. Our policy explains how we do that.
Our quality policy explains how we work to build the railway efficiently and effectively.
If you see something that concerns you, we want to hear about it. Our Speak Out policy explains how staff, contractors and members of the public can raise concerns freely, without fear of any negative consequences.
SustainabilityWe’re committed to building the most sustainable high-speed railway in the world. Our sustainability policy sets out how we aim to achieve that.
Unreasonable and persistent complaintsMost complaints can be resolved quickly. But when someone’s behaviour makes it hard to investigate or resolve a complaint fairly – and wastes public money in the process – we take steps to manage the situation. Our policy explains how we do that.
We’re committed to building the most sustainable high-speed railway in the world. Our sustainability policy sets out how we aim to achieve that.
Most complaints can be resolved quickly. But when someone’s behaviour makes it hard to investigate or resolve a complaint fairly – and wastes public money in the process – we take steps to manage the situation. Our policy explains how we do that.
How to make a complaint
We know that building HS2 affects thousands of people across the country. We work with many contractors and partners, but we’re responsible for how that work is carried out. If you’re unhappy with anything we or our contractors do, please tell us. We’ll treat your concern as a formal complaint.
We have a complaints process to make sure your concern reaches the right team and gets resolved as quickly as possible. In some cases, we can offer a face-to-face meeting or speed up the process if your situation needs it.
Rehousing and compensation
We do everything we can to limit disruption to people who live and work near the route. That includes reducing construction noise and vibration, thinking carefully about when we work, and using quieter equipment where possible. Where that’s not enough, we’ll offer noise insulation such as secondary glazing.
But sometimes we need to do more. If you’re significantly affected, you may be able to use our temporary rehousing scheme or claim compensation for prolonged disruption.
How and why we're building HS2
HS2 works near you
Sign up for updates about construction in your area. We’ll tell you what we’re building, when we’re working and what we’re doing to reduce disruption.