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Community engagement progress report: January to June 2018

This is the first of our public progress reports, covering the 6 month period January to June 2018.

This report draws on a number of case studies of activity during the first half of this year, along with currently available data such as from the help desk (number of enquiries, complaints, etc.), funding awarded and the events we have held.

We will be publishing these reports on a 6 monthly basis. The next report will cover July to December 2018, and will be published in Spring 2019. These reports will provide transparency about our performance, help us to continuously learn and improve, and show how well we and our contractors are performing across a range of indicators such as how well we handle enquiries and complaints.

View our community engagement strategy.

Document history

26 October 2018
26 October 2018