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Contact us

Get help and find out how to contact HS2 Ltd about: complaints, small claims, FOI requests, journalist enquiries and career enquiries.

Freephone Community Helpline 

You can contact our Freephone Community Helpline all day, everyday, for the duration of the project. Our team are there to answer your questions, manage complaints and coordinate incident responses.

Email: HS2enquiries@hs2.org.uk
Freephone: 08081 434 434
Minicom: 08081 456 472

Please note the help desk team are unable to transfer calls internally to HS2 Ltd members of staff.

Or you can write to us at:

HS2 Community Hub
High Speed Two (HS2) Ltd
Two Snowhill
Snow Hill Queensway

B4 6GA

Complaints process and escalation

If you are not satisfied with how your enquiry is being dealt with, visit our section on how to complain.

Small claims scheme

If you think you have a damage claim related to HS2, please also contact our 24 hour help desk on 0808 1 434 434 (or 0808 1 456 472 for minicom). Alternatively you can email us at hs2enquiries@hs2.org.uk.

Make a freedom of information (FOI) request

  1. Read about the Freedom of Information (FOI) Act and how to make a request
  2. Check our previous releases to see if we’ve already answered your question
  3. Make a new request by contacting us at:

HS2 Freedom of Information Manager
High Speed Two (HS2) Ltd
Two Snowhill
Snow Hill Queensway
B4 6GA

Email: HS2Enquiries@hs2.org.uk

Journalist enquiries


The digital team here at HS2 want to make sure our new corporate website is accessible to all visitors and that it complies with level AA of international standard – the Web Content Accessibility Guidelines (WCAG 2.0).

To make sure we achieve our objective, we commissioned the Digital Accessibility Centre to carry out an independent accessibility audit, which is currently underway (March 2018).