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Find out how to contact HS2 Ltd about: general, media and career enquiries, FOI requests, complaints and small claims.

The HS2 Helpdesk remains operational all day, every day, and is your first point of contact should you need advice or information from HS2. You can contact the Helpdesk on Freephone 08081 434 434, by Minicom on 08081 456 472 or by Email: [email protected].

Following UK Government advice for COVID-19, the HS2 Ltd Helpdesk is working remotely. During this time, it may take us a little longer to answer your call or respond to your email. We appreciate your patience during this difficult time.

As a result of restrictions in place due to the COVID-19 outbreak, we strongly recommend you contact us by email or phone where appropriate. There could be an extended delay to mail being opened in the current situation.

There are different departments you can contact depending on what your enquiry is. If you are a member of the public, the HS2 Helpdesk is likely to be the best option for you. More information and methods of contacting us can be found by expanding the boxes below.

How to contact us

The HS2 Helpdesk

Our HS2 Helpdesk team is here to listen and help with any questions you may have about the project. This is a key part of our commitment to be a good neighbour for the duration of the programme.

The team are available all day, every day of the year. You can contact them via:

Freephone: 08081 434 434
Minicom: 08081 456 472
Email: [email protected]
Post: FREEPOST, HS2 Community Engagement

How we will help

When contacting the Helpdesk our Community Engagement Advisors will try to answer your questions straight away. However, there may be occasions where we need a bit of help from our specialist or technical teams to get the answers you need.

We aim to acknowledge all enquiries within 2 working days, providing you with a unique reference number. If we can’t answer your questions straight away we’ll look to do so within 20 working days, or sooner where possible. In some instances enquiries may take longer than this to resolve. If this is the case we’ll keep you informed as the matter progresses.

Information about our property assistance schemes

We have a wide range of support for people who may be affected by HS2. This includes a number of property assistance schemes for those living close to the railway and lots of information about how we access or acquire land needed to build the railway.

You can find out if your property may be affected by contacting the HS2 Helpdesk and requesting a property search.

Journalist enquiries

Accredited journalists only can contact our Press Office using the numbers below.

The HS2 Press Office number is 0207 944 6149.
The Press Office out-of-hours number is 0207 944 0550.

Recruitment enquiries

At the peak of construction, we will need 30,000 people to design and build HS2, including 2,000 apprentices. For information about a career at HS2 or for information about jobs and training opportunities in our supply chain we recommend you visit our careers page.

Alternatively, all recruitment enquiries should be directed to us via email at [email protected].

Make a freedom of information (FOI) request

If you are thinking about making an FOI request, we’d suggest that you first check our Publication Scheme to see if the information you require is already available.

Alternatively you can read about the FOI Act and how to make a request.

Make a new request by:

Email: [email protected]

Post:
HS2 Freedom of Information Manager
High Speed Two (HS2) Ltd
Two Snowhill
Snow Hill Queensway
Birmingham
B4 6GA

Contacting the Independent Commissioners

There are 2 independent commissioners who hold HS2 Ltd to account for different parts of the project. These are the Residents’ Commissioner and the Construction Commissioner.

You can read our Residents’ Charter and get more information on the roles of the independent commissioners and how to contact them here: https://www.hs2.org.uk/in-your-area/assistance-for-property-owners/residents-charter/

Guide to the Publication Scheme

Our Publication Scheme is designed to give everyone routine access to information relating to HS2 Ltd. and the project.

Our Publication Scheme sets out the types of information we publish, the way we publish it and if you will need to pay a charge to see it.

For more information on our publication scheme we recommend you visit our guide.

Additional information

Small claims scheme

HS2 has an evidence-led Small Claims Scheme for damage caused to property by HS2 works. If you think you have a damage claim related to HS2, please contact our Helpdesk, who can register your claim and give further information.

Email: [email protected]
Freephone: 08081 434 434
Minicom: 08081 456 472

Complaints

We have a complaints process which ensures that we deal with all complaints efficiently and in the most appropriate way. Find out more at: www.hs2.org.uk/how-to-complain

Respectful conversations

We are committed to creating a safe environment for you to have respectful conversations with us and others. To find out more, take a look at our respectful conversations page which includes our mutual respect statement.

Whistleblowing

If you would like to raise a whistleblowing concern about the HS2 Project please email [email protected]

Keep up to date with the project

We provide a number of community websites where you can find out what is happening in your local area and sign up for updates about our activities. For regular updates on works happening in your area you can sign up for news alerts at www.hs2inyourarea.co.uk.