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Contact and help

Get help and find out how to contact HS2 Ltd about: complaints, small claims, FOI requests, journalist enquiries and career enquiries.

Help desk for general enquiries

You can contact our help desk for more information on any of our schemes or for help finding things.


Please note the help desk team are unable to transfer calls internally to HS2 Ltd members of staff.

If you would prefer to write to us you can send letters to the below postal address:

High Speed Two (HS2) Ltd
Two Snowhill
Snow Hill Queensway

B4 6GA

Community engagement telephone survey

Starting Monday 15th October we are conducting research focused on the views of communities along the route of the new railway. This is a telephone survey, lasting about ten minutes, that will be carried out by Ipsos MORI on our behalf.

If you are phoned by an interviewer from Ipsos MORI asking for your views on whether HS2 is being a good neighbour, please consider taking part. The survey will help us to measure how well we are doing against the commitments in our Community Engagement Strategy.

If you have any questions about the survey, please get in touch with our help desk.

Complaints process and escalation

If you are not satisfied with how your enquiry is being dealt with, visit our section on how to complain.

Small claims scheme

If you think you have a damage claim related to HS2, please also contact our 24 hour help desk on 0808 1 434 434 (or 0808 1 456 472 for minicom). Alternatively you can email us at hs2enquiries@hs2.org.uk.

Make a freedom of information (FOI) request

  1. Read about the Freedom of Information (FOI) Act and how to make a request
  2. Check our previous releases to see if we’ve already answered your question
  3. Make a new request by contacting us at:

HS2 Freedom of Information Manager
High Speed Two (HS2) Ltd
Two Snowhill
Snow Hill Queensway
B4 6GA

Email: HS2Enquiries@hs2.org.uk

Journalist enquiries


The digital team here at HS2 want to make sure our new corporate website is accessible to all visitors and that it complies with level AA of international standard – the Web Content Accessibility Guidelines (WCAG 2.0).

To make sure we achieve our objective, we commissioned the Digital Accessibility Centre to carry out an independent accessibility audit, which is currently underway (March 2018).


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