Personal information charter
How we treat your personal information and how to check what details we hold about you at High Speed Two Limited.
In response to the Covid-19 pandemic, we have made the decision to postpone all of our public face-to-face engagement events and meetings for the safety of our staff, stakeholders and communities. We have also put in place alternative ways of communicating and engaging regularly with communities to ensure that we can continue to inform, listen and respond.
The HS2 Helpdesk remains operational all day, every day, and is your first point of contact: Freephone 08081 434 434; Minicom 08081 456 472; Email: [email protected]. If you contact us by post there will be an extended delay in us responding to you.
How we treat your personal information and how to check what details we hold about you at High Speed Two Limited.
This charter sets out what you can expect from us when we ask for, or hold, your personal information. It also covers what we ask from you to help us keep your information up to date.
We know how important it is to protect your privacy and to comply with the General Data Protection Regulations (GDPR).
If we ask for your personal information we will:
In dealing with your personal information, we will also:
In return, to help us keep your information accurate and up to date, we ask you to:
You have a number of rights under the GDPR which you can exercise by contacting us at the details provided below.
You can find out what personal information, if any, we hold about you and if we do hold information about you we will:
It will help us locate any data we might hold about you if, in making your request, you could state what dealings we have had with you and why you expect us to hold information about you.
You are entitled to have HS2 correct information about you if it is incomplete or inaccurate.
You can ask us to remove or delete personal information we hold about you. Please note however, that this right is only applicable in certain circumstances. We will let you know whether information can be deleted when you make your request. You can ask us to restrict how we use your information. Again, this right is only applicable in certain circumstances and we will explain those to you when you make your request.
You can object to certain types of uses of your personal information. Specifically, processing based on:
You can find out more information about your rights under GDPR on the Information Commissioner’s website.
If you’re unhappy with the way we have handled your personal information or you believe that we have not handled your information in a way that is compliant with the GDPR, please write to us.
We will acknowledge your complaint within 2 working days and let you have a full response within 20 working days. If it is not possible to respond fully within this timescale, we will write and let you know why and say when you should expect to receive a full response.
If you are not satisfied with our response you can complain to the Information Commissioner’s Office.
Our general privacy notice can be found in the policy section. Find and download activity specific privacy notices.
High Speed Two (HS2) Ltd
Two Snowhill
Snow Hill Queensway
Birmingham
B4 6GA
Email [email protected]
Freephone 08081 434 434
Minicom 08081 456 472
The helpdesk team are unable to transfer calls internally to HS2 Ltd members of staff.
Alternatively, please contact our Data Protection Officer by email: [email protected]
Advice on how to make an FOI inquiries can be found in the help section of this site.