Policies and procedures
HS2’s policies for the construction of the railway were developed prior to and during the Parliamentary stage of the HS2 Hybrid Bill and were embodied in Information Papers submitted to Parliament during the progress of the hybrid Bills.
View and download HS2 Phase One (London to West Midlands) Information Papers
Specific HS2 policies covering areas such as Procurement and Health and Safety are also included in the appropriate sections of this. Other internal procedures are maintained on the HS2 Management System. They will be considered for disclosure on request.
Our Policies
Fraud, Bribery and Corruption
HS2 has an Anti-Fraud and Anti-Bribery policy which requires all board members, staff, industry partners and third parties who act on our behalf to at all times act honestly and with integrity and to safeguard the public resources for which they are responsible. HS2 Ltd has a zero tolerance to any level of misconduct, fraud or bribery.
Environmental
HS2 has an Environmental policy which sets out our framework for environmental protection and management for HS2 and its operations.
Equality Diversity and Inclusion
HS2 has an Equality, Diversity and Inclusion policy which sets out our commitment to developing, maintaining and supporting a culture of equality, diversity and inclusion in its workforce and in the planning, design, construction and operation of HS2.
External Social Media Policy
HS2 has an External Social Media policy which sets out our guidelines to to keep the public informed about the progress of HS2, get them excited for the new railway and the opportunities it will bring during construction and operation and to build and maintain the reputation of the company.
Health & Safety
HS2 has a Health and Safety policy which sets out our vision, leadership and commitment to health, safety and wellbeing.
Modern Slavery and Human Trafficking Statement
HS2 has taken action to address the risks of slavery and human trafficking taking place in any part of its supply chain, and our Modern Slavery Statement is made pursuant to section 54(1) of the Modern Slavery Act 2015.
Our Modern Slavery and Human Trafficking Statement Corporate Policy
Privacy Notice
HS2 has a Privacy Notice which sets out how we will collect, hold, retain, process and disclose personal information about individuals.
Open data
HS2 has an Open Data policy which sets out our commitment to making public data easily available under the Government’s Transparency Agenda.
Quality
HS2 has a Quality policy that sets out our ways of working, which will enable us to deliver the programme in an efficient and effective manner.
Sustainability
HS2 has a Sustainability policy that sets out our ambition to build the most sustainable high-speed railway of its kind in the world. A high-speed railway network which changes the mode of choice for inter-city journeys, reinvigorates the rail network, supports the economy, creates jobs, reduces carbon emissions and provides reliable travel in a changing climate throughout the 21st Century and beyond.
Unreasonable, Disproportionate and Persistent Complaints Policy
HS2 has an Unreasonable, Disproportionate and Persistent Complaints policy which sets out how we will manage unreasonable complaints. In most cases, complaints can be dealt with quickly and efficiently. On occasions, the behaviour of some complainants can make investigating and resolving a complaint difficult, unnecessarily time consuming, distracting and wasting publicly funded resources. If we feel any behaviour is unreasonable, we will take appropriate steps to address the situation.
Our Unreasonable, Disproportionate and Persistent Complaints Policy
Complaints procedure
We understand that constructing HS2 will impact the lives of thousands of people across the country. While we collaborate with numerous contractors and partners to deliver work on our behalf, we remain committed to conducting ourselves appropriately and minimising disruption wherever feasible. However, if you experience dissatisfaction with any aspect of our operations, or with any activities undertaken by companies working on our behalf, we encourage you to raise your concerns with us. We will categorise and address all such concerns as formal complaints.
Our established complaints framework ensures that your concerns are directed to the appropriate specialist teams and resolved with maximum efficiency. We strongly encourage you to follow this structured process to ensure optimal outcomes for all parties involved.
Where our standard complaints procedure may not adequately address your specific circumstances, we reserve the option to implement tailored complaint services, including face-to-face consultations to discuss your concerns directly. Additionally, we may expedite the complaints timeline where circumstances warrant such action.
We recommend visiting How to complain for detailed guidance.
Temporary rehousing and prolonged disruption scheme
We are aware we may cause disruption to people who live and work near the route of HS2. We’re doing all we can to keep this to a minimum, such as reducing construction related noise and vibration as far as we can. We consider the time of day we carry out construction work and how we can best use ‘quiet’ equipment. Where these steps aren’t enough, we’ll offer you noise insulation for your property in the form of secondary glazing.
However, there may be occasions where we need to do more for you. This guide describes the options available in these circumstances through either temporary rehousing or the prolonged disruption compensation scheme.
We recommend visiting our Temporary rehousing and prolonged disruption compensation scheme for detailed guidance.